Refund

At INSPIRATION.LV we want you to be completely satisfied with your purchase of our handmade silk scarves. Please take a moment to understand our return policy to understand our return, exchange and refund policy.

Returns and Exchanges:

If for any reason you are not satisfied with your purchase, you may return or exchange the item within 14 days of delivery. To be eligible for a return or exchange, the item must be unused, in its original packaging, and in the same condition in which you received it.

To initiate a return or exchange, follow the steps below:

Contact our customer service team at SILK@INSPIRATION.LV within 14 days of receiving your order. Provide your order number and briefly the reason for the return or exchange.

Our customer service team will walk you through the return, or exchange process and provide the necessary instructions.

Refunds:

Once the return is received and verified, we will notify you of the approval or denial of the refund. If approved, the refund will be processed and the credit will automatically be applied to your original payment method within 10 days.

Please note that shipping costs are non-refundable. And the customer is responsible for the return shipping cost, unless the return is due to an error on our part or defective merchandise.

Damaged or defective goods:

In the rare case that you receive defective or damaged goods, please contact our customer service immediately. We will arrange to return the item, either send a replacement or refund your money, including shipping costs.

If you have any questions about our return policy, please contact our customer service team at SILK@INSPIRATION.LV or via
WHATSAPP +371-223-60-675

We appreciate your understanding and cooperation.

Thank you for choosing inspiration.lv store to buy handmade shawls!